Back-office support for delivery contractors
Mass Fleet Solutions gives Amazon DSP, AFP, and 3PL owners one dedicated back-office pod for HR, dispatch, and accounting — not three vendors, and not a call center.
Remote-first support built for U.S. delivery operations
A team that knows scorecards, Relay, DOT, and payroll platforms before day one.
Support aligned to your operating hours — Mon–Fri, 8am–6pm ET, with 12 hours of dedicated coverage and customizable windows.
Structured workflows with a review layer so numbers and filings hold up.
Your pod learns your operation — continuity instead of a rotating queue.
A look at the last-mile operation we run the back office for — from station load-out to the doorstep.
Most delivery owners spend their best hours on paperwork instead of performance. That's where margin quietly leaks away.
Turnover means constant job posts, screening, DOT physicals, and onboarding — and every empty seat is a route at risk.
Scorecards, hours-of-service, and delay reporting demand attention all day, leaving no room to plan or grow.
Payroll errors, unreviewed invoices, and messy books make it hard to know your true cost per route — or your real profit.
Pick the support you need today and add the rest as you scale. Everything is delivered by people who work only with delivery and logistics operations.
Keep every route seated. We build your driver pipeline end to end and keep onboarding compliant.
Eyes on your fleet all day. We monitor performance, coverage, and compliance so SLAs don't slip.
Clean books and error-free pay. We validate invoices, run payroll, and give you real financial visibility.
When recruiting, dispatch, and accounting sit in separate vendors, the handoffs cost you money. Mass Fleet runs all three inside one coordinated pod, with a single point of contact and shared visibility into your operation.
We work exclusively with delivery and logistics operations, so you skip the ramp-up of teaching a general assistant your world.
Consistent people who learn your routes, your vendors, and your standards — not a ticket queue.
English and Spanish coverage so recruiting and driver communication stay smooth.
Work passes through a structured check layer before it reaches you, reducing costly errors.
Clear reporting on recruiting, operations, and finances — you always know where things stand.
Add capacity for peak, new stations, or a second station without hiring and training in-house.
A structured onboarding that gets your pod productive without disrupting daily operations.
We learn your stations, route count, tools, and the tasks eating your time.
You get a scoped proposal with the exact functions, coverage, and pricing for your operation.
We map your SOPs, connect to your systems, and stand up your dedicated team.
Your pod runs the work and reports back — you review results, not busywork.
Recruiting, scorecard and route monitoring, payroll, and invoice validation for owners running daily delivery routes.
Driver hiring, Relay monitoring, hours-of-service oversight, and back-office accounting for AFP fleets.
Bookkeeping, payroll, and operations support for third-party logistics and transportation companies.
Route planning, driver readiness, real-time monitoring, and clean financials — coordinated by one team that understands how delivery volume, station cutoffs, and scorecards connect.
We measure success by what it does for your business — not by hours logged. Here's what owners aim for when they hand the back office to us.
A steady candidate pipeline keeps seats filled and coverage intact.
Reclaim the time you spend on posting, payroll, and paperwork.
Consistent monitoring helps you catch issues before they cost you.
Validated timecards and reviews mean fewer corrections and disputes.
Systematic invoice checks help surface billing discrepancies.
Organized books reveal your true cost per route and margin.
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Tell us about your operation and we'll build a support plan around your routes, stations, and goals.